ICIT	Host (around April every year since *1996*)	Theme	Papers	Delegates	Countries
1	Leicester Business School, De Montfort Uni., UK	Inaugural	45	80	10
2	Luton Business School, Luton University, UK	Business Excellence	75	100	12
3	School of Business, HK Baptist University, HK	ISO 9000 & TQM	104	160	18
4	School of Business, HK Baptist University, HK	TQM & Innovation	130	180	20
5	Productivity Quality Research Centre, NUS, Singapore	Action 2000: Imperatives for Change	119	160	26
6	Paisley Business School, Uni. of Paisley, Scotland	Integrated Management	95	150	21
7	Centre for Mangt. Quality Research, RMIT, Australia	Change Management	160	250	29
8	National Quality Institute, Montreal, Canada	Business Excellence	84	150	24
9	Foundation for TQM Promotion, Thailand	TQM Best Practices	80	280	20
10	Shanghai Academy for Quality Management, China	TQM & 6-sigma for Competitiveness	150	300	26
11	APBEST Academy, HK	Corporate Governance	85	150	25
12	National Chin Yi Uni. of Tech., Taiwan	Going for Gold	68	120	18
13	APBEST Academy & SIRIM, MPC & UiTM, Malaysia	Innovation for Competitiveness	77	220	25
14	APBEST Academy & University of Scranton, USA	Lean Management	55	80	20
15	APBEST Academy & SIRIM, MPC & UiTM, UNITEN	Sustainable Development via Innovation	98	160	21

The 6-ICIT, held in April 2001 at the Paisley Business School, Scotland, focused on the theme of "Integrated Management" and was a resounding success. Over 20 keynote speeches and 90 high quality papers were delivered by delegates from 21 countries. Almost half of the papers are being published in refereed journals as a result.			The 7-ICIT, held in April 2002 at the RMIT, Melbourne, Australia focused on the theme of "Change Management" and was another resounding success. Over 25 keynote speeches and 160 high quality papers were delivered by delegates from 29 countries. With over 200 delegates, it has the highest participant rat in the history of ICIT.
The 8-ICIT, held in April 2003 at the Delta Hotel, Montreal, was the first ICIT held in North America. It focused on the theme of "Business Excellence” and was a continue success. Over 20 keynote speeches and 80 high quality papers were delivered by delegates from 20 countries.			The 9-ICIT, held in April 2004 at the Siam City Hotel, Bangkok, had been well supported by the Thailand Foundation for TQM. It focused on "Best Practices” and had attracted a record of 300 delegates. Some 20 keynote speeches and 80 high quality papers were delivered by delegates from 20 countries.
The 10-ICIT, held in Mar 2005 at the Galaxy Hotel, Shanghai, had been well supported by the Shanghai Academy for Quality Management. It focused on "TQM & 6-Sigma for Competitiveness” and had attracted a record of 300 delegates. Some 20 keynote speeches and 80 high quality papers were delivered by delegates from 26 countries			The 11-ICIT held in April 2005 at the Hang Seng School of Commerce, HK, had been well supported by the APBEST Academy. It focused on "Corporate Governance” and had attracted 150 delegates. Some 20 keynote speeches and 85 high quality papers were delivered by delegates from 25 countries.
The 12-ICIT held in April 2006 at the National Chin-Yi U. of Tech, Taiwan,. It focused on "Going for Gold” and had attracted 150 delegates. Some 20 keynote speeches and 68 high quality papers were delivered by delegates from 18 countries.			The 13-ICIT held in April 2008 at the Sheraton Hotel, PJ, Malaysia. It focused on "Innovation for Competitiveness” and had attracted 220 delegates. Some 20 keynote speeches and 77 high quality papers were delivered by delegates from 25 countries.
The 14-ICIT held in April 2010 at the Scranton University, USA. It focused on "Lean Management” and had attracted 80 delegates. Some 15 keynote speeches and 55 high quality papers were delivered by delegates from 20 countries.			The 15-ICIT held in July 2011 at the University Tenaga National, Malaysia. It focused on "Sustainable Development via Innovation” and had attracted 160 delegates. Some 20 keynote speeches and 98 high quality papers were delivered by delegates from 21 countries.

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OBJECTIVES

Specifically, the 16-ICIT will focus on how best practices in ISO portfolio of standards and TQM will affect quality trends in the new economy. TQM provides an overall concept that fosters continuous improvement in an organisation. The first objective of the conference is thus:

To provide a forum for the identification of contemporary development in the theories and practices of TQM and for the sharing of experience.

The number of ISO certified companies has seen a phenomenal rise. The importance of the ISO series of standards, and its close relationship with TQM give rise to the second objective:

To establish the impact of ISO Standards implementation on TQM towards Excellence.

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CALL FOR PAPERS

With an exciting theme and clearly defined objectives for the upcoming 16-ICIT, we would like to invite papers for the following Sub-themes:

1. TQM, Lean & Economic Crisis Environment

2. ISO Family of Standards

3. 6-Sigma for Business Excellence

4. 5-S, BPR, QFD, and Quality Tools

5. Service Quality & Organizational Development

6. Total Quality Learning and Knowledge Mgt.

7. Best Practices and Quality Awards

8. Best Practices in Manufacturing & Construction

9. Best Practices in Services & Education

10. Best Practices in Public & Health

Kindly note these important dates for the submission of papers:-

28 Feb 2012 (Final date for submission of abstract, biography and Conference Paper Submission Form)

A 500 word extended abstract (without author’s name), a 100 word biographical note (appended to the end of the the abstract), and the Conference Paper Submission Form in the same Microsoft Word file must be sent via email to the Conference Chair. All conference abstracts will be double-blind peer reviewed by the members of the Technical Committee to ensure their academic rigour and professional contributions.

31 Mar 2012 - Feedback on Abstract

All authors will be informed if their papers have been accepted by the review panel.

30 Apr 2012 (Latest date for submission of full conference paper)

The MS Word processed conference paper, written in a 6-page format provided by the conference co-ordinator, should be received via email to: samho@hk5sa.com All conference papers will be double-blind peer reviewed by the International Technical Committee.

31 May 2012 – Final Date for Registration by Authors & Early Bird cut-off date

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KEYNOTE SPEAKERS & TECHNICAL COMMITTEE MEMBERS

Australia	Prof. Alan Brown (Head, School of Management, Edith Cowan University) Prof. Mike Donnelly (Dean, Faculty of Business & Enterprise, Swinburne University) Prof. John Darlymple (Director, R&D, Faculty of Business & Enterprise, Swinburne University)
Canada	Prof. Stanislav Karapetrovic (Professor, Dept. of Mechanical Engg., University of Alberta in Edmonton) Mr. George Laszlo (Founder, Management Plus & Founder Member, Canadian Quality Award)
Greece	Prof. George Bohoris (Dept. of Business Administration, University of Piraeus) Prof George Tsiotras (Dept. of Business Administration, University of Macedonia) Mr. Eugenia Lianou (Head of Total Quality Management and Human Resources, COCO-MAT, Greece)
HKSAR	Prof. Sam Ho (Founder Chair, APBEST Academy, ICIT & HK 5-S Association; Distinguished Prof., Zhongshan U.)
Japan	Prof. Yoji Akao (Founder of QFD, Professor Emeritus, Graduate School of Business Admin., Asahi University)
Malaysia	Prof. Jamil Hj. Hamali (Rector, UiTM, Sarawak Branch) Mr. Mhd. Ishak Bin Mhd. Ibrahim (Director, Quality Mgt. Centre – UNITEN) Dr. Mohd Azman Idris (Senior General Manager, Quality & Enterprise Management Centre – QEMC, SIRIM Berhad)
South Africa	Dr. Alastair Walker (CEO, Software Process Improvement Laboratory (Pty) Ltd.)
Spain	Dr. Palmira Lopez-Fresno (VP, Spanish Quality Association & Spanish Quality Award Chief Examiner)
Sweden	Prof. Mosad Zineldin (Rel. Mgt. & Quality, School of Business and Economics, Linnaeus University)
Taiwan	Prof. Chia-pao Chang (Chair, Industrial Engg. Dept., National Chin-Yi University of Technology)
UK	Dr. Alex Douglas (Reader in Service Quality Mgt., Liverpool John Moore University & Editor, TQM Journal) Prof. Ray Loveridge (Research Fellow, Professor Emeritus, Said Business School, Oxford University)
USA	Prof. Satya Chattopadhyay (Prof. of Marketing, Kania School of Management, University of Scranton) Prof. Douglas Hensler (Dean, W. Frank Barton School of Business,Wichita State University)

PROCEEDINGS AND PUBLICATIONS

The summary of each paper presented at the 16-ICIT will be printed in a bound Conference Proceedings (+ CD-ROM, incorporating the full paper and the Powerpint presentation) called “Business Excellence in an Economic Crisis Environment”, a copy of which will be provided to each participant. Style sheets for submission to the proceedings will be sent to you after your paper has been accepted. In addition, accepted papers will be automatically considered for publication in some of the journals whose editors will be present at the conference. A Best Paper Award will be allocated to each sub-theme, judged by a panel consisting of the moderators of the sub-theme and a relevant journal editor. These papers will be automatically considered for publication.

Editor	Journal	Editor	Journal
Prof. Christos Kalantaridis	· European Journal of Innovation Management	Dr Sigala Prof. Sam Ho	· Managing Service Quality Journal · MSQJ A-P Editor
Prof. David Hussey	· Journal of Strategic Change	Dr. Alex Douglas	· TQM Journal
Prof. Zahir Irani	· Journal of Enterprise Information Management	Prof. Majed Al-Mashari	· Business Process Management Journal
Prof. John Peters	· Management Decision Journal	Prof. Mohd. Zairi	· Int. Jnl. of Health Manpower Mangt. · Quality Focus Journal
Prof. Henk Eijkman	· The Learning Organisation Journal

Note: The above journals are listed on the Thomson Reuter citation index (ISI).

CONFERENCE CHAIR

Prof. Sam HO PhD(Mgt.), FIQA, EQA Assessor, Mob: +852-9128-9204, samho@apbest.org

u Oshikawa Fellow of the Asian Productivity Organization (86-87),

u Asian Development Bank Quality Expert to the Malaysian Government at SIRIM (93-94),

u Chairman of the 1st-16th "International Conference on ISO and TQM - ICIT" (96-12),

u Professor of Strategy & Quality, Luton Business School, UK (96-97),

u Research Fellow on “Business Performance”, Judge Inst. of Management, Cambridge University, UK (96-97),

u Professor of Strategic & Quality Management, International Management Centres, UK,

u Visiting Professor in TQM at Uni. of Paisley (UK), RMIT (Australia) & Vaxjo, Sweden,

u Distinguished Professor in Business Excellence, Zhong Shan University (1^st in China),

u Guest Speaker on “Lean Management”, Said Business School, Oxford University, UK,

u Consultant and Trainer for over 500 firms for ISO 9000, 5-S & Lean 5-S implementation,

u Director of HK 5-S Campaign & Founder Chair of the HK 5-S Association with over 20,000 members.

u Founder, APBEST Academy for EQA/Baldrige/Deming Awards & Int. 5-S Organization

u Author of over 100 papers & 20 books, including “TQM: An Integrated Approach” , which has been translated into 5 lang.

u Best Paper of the Year, 2010 from TQM Journal on “Integrated TQM Model for Global Sustainability & Competitiveness”

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CONFERENCE TUTORIAL SESSIONS

Tut. Sess.	Time	Speaker	Topic	Objectives
T1	26/6/12 4 –5pm	Prof. Douglas Hensler (Dean, W. Frank Barton School of Business, Wichita State University & former Deming Professor, USA)	Deming - Out of Crisis	Using Deming's System of Profound Knowledge (SPK) as a foundation, this workshop explores efforts since the publication of the SPK that extend Deming's ideas. Using the work of many authors, the workshop presents these extensions in the context of comparing/contrasting markets that follow traditional neoclassical economics with markets that exist in the knowledge economy where intellectual capital dominates, and includes topics such as business ecology, value creation and “Out of Crisis” for economic recovery.
T2	26/6/12 4 –5pm	Dr. Alex Douglas (Reader in Service Quality Management, Liverpool John Moore University, UK & Editor, TQM Journal)	Writing & Getting Published in Academic Journals	This hour long workshop, delivered by Dr Alex Douglas, the Editor of the TQM Journal, is aimed at increasing your chances of successfully publishing in academic journals. The workshop will “demystify” the publishing process and provide tips and insider knowledge to maximise your chances of getting published. It is suitable for post-graduate students, PhD students and academics and practitioners new to writing for publication no matter what their area of expertise or discipline.
T3	26/6/12 4 –5pm	Prof. Yoji Akao (Founder of QFD, & Prof. Emeritus, Asahi U., Japan)	Combating Economic Crisis via QFD	This session will be a diagnosis on how Quality Function Deployment (QFD) can be applied to facilitate economic recovery and sustainable development through increased Customer Satisfaction from the QFD Founder’s perspective.

T4	27/6/12 4 –5pm	Prof. Ray Loveridge (Research Fellow, Professor Emeritus, Said Business School, Oxford University)	Economic Recovery & Organisation Development	In the context of the increasing globalisation of value chains the management of both manufacturing and service firms find themselves faced by contradictory pressures to reduce costs whilst at the same time engaging with customers and suppliers in product improvement and innovation. For advocates of lean production methods the answer is often to be found in a check-list approach to rationalising the present modes of value creation. Much can be gained by combining such approaches for economic recovery of organisations and nation at large.
T5	27/6/12 4 –5pm	Dr. Palmira Lopez-Fresno (VP, Spanish Quality Association & Spanish Quality Award Chief Examiner)	EFQM’s Business Excellence out of Economic Crisis	As the President of the Service Quality Committee - Spanish Association for Quality (AEC), EFQM Assessor, Chief Examiner of the Spanish Quality Award, her research interest is in the areas of Integrated Management, Excellence, Business Process Management, Auditing and Customer Satisfaction. Dr. Fresno will interpret the EFQM-2010 Criteria on Business Excellence out of Economic Crisis in particular.
T6	27/6/12 4 –5pm	Prof. Sam Ho (Creator of the 5-S & Lean 5-S Auditing Checklist; Founder of the HK5SA; Quality Expert at SIRIM during 93-94)	The Lean 5-S Auditing against Economic Crisis	Over the last decade, Prof. Ho has developed a proprietary 50-point Lean 5-S checklists which are proven effective for cost reduction. The objective is to achieve sales increase of 10% and cost reduction of 10%. In the wake of “Economic Recovery” of the Greek Government, the tutorial will introduce participants on how to become a Lean 5-S Auditor for Cost Reduction whilst maintaining the Quality of products and services.

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THE CONFERENCE VENUE

Conference Venue – Porto Palace, Thessaloniki, Greece ( www.portoplace.gr )

Conference Activities

Pre-Conference Reception: 25/6/2012 evening

Conference Dinner: 26/6/2012 evening

Special Conference Tour: 27/6/2012 evening

Extending the ICIT fun ....

Sub-theme Best Paper Awarded

The Chairman's Welcome Speech

Conference Dinner at its best

ACCOMMODATION

16-ICIT delegates are free to book accommodation with any hotel they choose. Special conference rate has been negotiated with the accommodation supplier below and it has been chosen for its proximity to the conference venue. Please note that accommodation bookings are to be made by contacting the hotel directly. In order to obtain this rate you will need to use the booking form on the last page. Accommodation bookings close on 30 Apr 2012, any late registrants will have to take a chance on accommodation availability at the Hotel.

Conference Hotel: Porto Palace

Special Rate for ICIT delegates

Single-bed Room = 60€

Double-bed Room = 70€

(Please use the Hotel Booking Form on the last page of the Conference Leaflet .)

For more information: www.portopalace.gr

Hotels in the vicinity: www.greekhotel.com/thessaloniki/contents.htm

Tourist Information: Please visit www.visitgreece.gr

	Dion www.ancientdion.org/ A place long sacred to the ancient cult of Olympian Zeus, Dion became the official religious place of the Macedonians in the 5^th century BC		Vergina www.museumsofmacedonia.gr/ Visit the birthplace of Alexander the Great, the ancient capital of Macedonian Kings and the tombs of the royal dynasty.
	Halkidiki www.gohalkidiki.com/ Not far from Thessaloniki, Halkidiki offers a unique nature, remote bays, a sea clear as a crystal, beautiful small islands and picturesque villages.		Athens www.breathtakingathens.com/ Visit the capital and the largest city in Greece. Explore the fascinating history, discover a contemporary multicultural metropolis
	Rhodes www.rodosislandinfo.gr/en/index.html An island of oppositions. The impressive castle and the Old Town of Rhodes are the first things to impress the visitor.		Crete www.explorecrete.com/ Visit the home of the Minoan civilization, explore the multitude of soft, sandy beaches along the beautifully blue Mediterranean Sea.
	Mykonos www.mykonos.gr/index.php?PageLang=english The white windmills create a unique landmark for this world famous island known for its never ending parties.		Santorini www.santoriniinfo.gr/santoriniisland/index.html The present-day crescent shape of the island is a consequence of the activity of the volcano in prehistoric times feeding the myth of lost Atlantis.