2.0 TQM Gurus' Ideas

Dr. Deming Dr. Edward W. Deming
(managment philodsophy and systems)

Dr. Juran Dr. Joseph M. Juran
(quality trilogy)
Dr. Crosby
Dr. Philip Crosby
(zero defects and cost of quality)
Dr. Ishikawa Dr. Kaoru Ishikawa
(simple tools, QCC, company-wide quality)
Dr. Shingo Dr. Shigeo Shingo
Dr. Kondo
Dr. Yoshio Kondo
(four steps for making creative and quality work

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