2.2 Juran's Message

Juran developed the idea of quality trilogy: quality planning, quality improvement and quality control. These three aspects of company-wide strategic quality planning are further broken down in Juran's 'Quality Planning Road Map', into following key elements:

Quality Planning

  • Identify who are the customers.
  • Determine the needs of those customers.
  • Translate those needs into our language.
  • Develop a product that can respond to those needs.
  • Optimise the product features so as to meet our needs and customer needs.
Quality Improvement
  • Develop a process which is able to produce the product.
  • Optimise the process.
Quality Control
  • Prove that the process can produce the product under operatingc onditions.
  • Transfer the process to Operations.

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