2.2 Juran's Message

Juran developed the idea of quality trilogy: quality planning, quality improvement and quality control. These three aspects of company-wide strategic quality planning are further broken down in Juran's 'Quality Planning Road Map', into following key elements:

Quality Planning	Identify who are the customers. Determine the needs of those customers. Translate those needs into our language. Develop a product that can respond to those needs. Optimise the product features so as to meet our needs and customer needs.
Quality Improvement	Develop a process which is able to produce the product. Optimise the process.
Quality Control	Prove that the process can produce the product under operatingc onditions. Transfer the process to Operations.

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