BEST Criteria Overview
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BEST ( #) |
EQA (see Fig. 1) |
BNQA (see Fig. 2) |
JDP |
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Commence |
1992 |
1989 |
1951 |
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Website |
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Criteria Grouping |
E1: Leadership (100) |
M1: Leadership (120) |
J2: Organisation & Operation |
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E2: Strategy (100) |
M2: Strategic Planning (85) |
J1: Policy |
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E3: People (100) |
M5: Human Resource Focus (85) |
J3: Education & Training |
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E4: Partnership & Resources (100) |
M3: Customer & Market Focus (85) M4: Measurement, Analysis & Knowledge Management (90) |
J4: Collection & Use of Information |
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E5: Processes, Products & Services (100) |
M6: Process Management (85) |
J6: Standardisation J8: Quality Assurance |
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E6: Customer Results (150) |
M7: Business Results (450) |
J5: Analysis |
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E7: People Results (100) |
J7: Control |
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E8: Society Results (100) |
J9: Effect |
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E9: Key Results (150) |
J10: Planning for the Future |
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Total Checkpoints |
32 |
19 |
63 |
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Total Max. Score |
1,000 |
1,000 |
N.A. ˇV As the organizer, JUSE*, believes all criteria are important. |
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Award Presented by |
Prime Minister of each European Nation |
President of USA |
JDP ˇV Prime Minister Quality Medal ˇV Emporer |
ˇ@
* Japan Union of Scientists and Engineers
# Another meaning of BEST is to ˇ§Bring Everybodyˇ¦s Strengths Togetherˇ¨. Therefore, organisations should adopt and adapt the best criteria meeting the specific needs of their customers.
ˇ@
Fig.1: EQA Criteria
Fig. 2: BNQA Criteria
From the Governance Metrics International (USA) research report based on 3,000 enterprises in 23 countries released in 3/2004, the top three countries with the best overall Corporate Governance measures are: UK, Canada & USA. (Visit http://www.gmiratings.com/). This is a good reflection that the EQA & MBNQA criteria had contributed to the corporate governance best practices globally.